Troubleshooting

What to check when a connection, decision or evidence export needs attention.

Draft for the planned pilot release. These pages describe the intended customer experience. Administration and hosted-service features are not yet released; no live product URL or support service is claimed.

The release-specific guide will include exact controls after testing. Use these diagnostic principles during supervised evaluation.

Symptom	What to establish
Cannot sign in	Correct organisation, accepted invitation, verified identity and account status
Agent disconnected	Connector status, supported version, credential validity and network route
Unexpected denial	Matched rule, active policy version, exact arguments and current identity
Approval pending	Assigned approver, expiry and whether another decision has already occurred
Approved but no tool effect	Ticket redemption, execution state, upstream response and reconciliation status
Export verification fails	Original bundle, correct verifier/public metadata and first failed check
Different results after a change	Product, policy, tool schema and model version at each run

Capture an opaque reference ID, approximate time and safe reproduction steps. Do not resolve uncertainty by weakening permissions or retrying a payment-like action.

If control integrity is uncertain, use the tested pause/revoke procedure and the agreed urgent contact. Those release procedures must exist before consequential pilot use is enabled.