Support and feedback

Draft for the planned pilot release. These pages describe the intended customer experience. Administration and hosted-service features are not yet released; no live product URL or support service is claimed.

The intended Help area provides:

• Guides and searchable questions through this hub.
• A private support form for something that failed or is unclear.
• A separate option to suggest an improvement.
• Release notes and the supported limitations of your version.

A useful support request explains what you wanted to do, what happened, the product version, a reference ID and safe steps to reproduce it. Attach only reviewed/redacted material. Never include passwords, tokens, customer exports or raw prompt histories by default.

The planned private case service will give each case a reference and an assigned owner. The support team will use it to keep you updated. Support hours and the urgent escalation route will be published only when they are staffed and tested.

Documentation ratings help identify unclear pages. Use them for general explanations, not customer data or urgent incidents.

During usability sessions, we will ask you to complete realistic tasks in a synthetic environment and explain what you expect. Your task outcome and points of confusion are more useful than a general satisfaction score. Recording requires separate agreement; notes can be used instead.

Current contact

For general questions, bug reports or feedback about Cairn and the planned pilot, email hello@cairnintegrity.com.

The hosted product and private support-case service are not live yet. Support hours and response-time commitments are still to be confirmed. Keep credentials and customer records out of general enquiries.