The guide to a
controlled pilot.
Set up the right workflow. Understand each decision. Keep the evidence that matters.
These guides describe the working prototype and the intended pilot experience. Managed sign-in, customer administration and private case management are still being built. Read the current limits.
Start here
Welcome to Cairn
What Cairn does, what is available today and how to use these guides.
Read guideGetting started
Agree a workflow, name your administrators and prepare the pilot journey.
Read guideRoles and administration
Understand ownership, customer permissions and approval responsibilities.
Read guideWork with Cairn
Connecting an agent
Define your tools, credentials and the boundary that Cairn will govern.
Read guidePolicies and approvals
Understand allow, deny and hold, and follow an approval through to execution.
Read guideAudit and evidence export
Read the record, understand verification and retain the evidence you need.
Read guideSecurity and data
The access, data and recovery requirements for a controlled pilot.
Read guideGet an answer
Frequently asked questions
Straight answers about the prototype, the planned product and your data.
Read guideTroubleshooting
What to check when a connection, decision or evidence export needs attention.
Read guideSupport and feedback
Ask a question, report an issue or help improve the customer experience.
Read guideRelease notes and known limits
The verified prototype baseline, current website and remaining product work.
Read guideA question, an issue, an idea.
Send it to the Cairn team. Your feedback helps shape the pilot.